WITSON will repair or replace, at no charge to the purchaser, any merchandise found to be defective in material or workmanship under normal operating usage and conditions.
During the valid warranty period:
1. If the product requires repair, the Purchaser shall ship the defective product to WITSON with all outbound freight and related fees borne by the purchaser.
2. Products returned for repair must be packed in the original carton or equivalent packaging that provides an equal level of protection against damage during transit. Insufficient packaging leading to secondary damage shall be borne by the purchaser.
3. After receiving and confirming the warranty-eligible fault, WITSON will repair the product and send the repaired unit back to the Purchaser, with return freight covered by WITSON.
Once the applicable warranty period expires, all labor fees, component costs and shipping expenses incurred for maintenance shall be fully paid by the purchaser.
Accidents, external impact, negligence, improper abuse, water ingress, dust corrosion or acts of force majeure;
Unauthorized disassembly, repair, wiring change or modification of the product without written approval from WITSON;
Failure to install or operate the product strictly in accordance with official user instructions, or using the product beyond its intended application purpose;
Damage caused by unstable vehicle power supply, wrong voltage connection, short circuit or external peripheral equipment faults;
TFT liquid crystal screens are excluded from warranty coverage. The purchaser shall take full responsibility for any cracking, breaking, scratch or display damage of TFT screens occurring during installation and daily use.
